FAQ's

Why choose Jillian's Cakery?

Jillian's Cakery chooses only the freshest ingredients for our creations that are handmade and baked fresh to order. Our baked goods are moist and extraordinarily good. We take the time to make sure your order is exactly what you wish for. Our aim is to provide you with warm, down-to-earth Southern American hospitality and stand by the quality and taste of our baked goods.

What are your opening hours?

We are open to the public on the following days/times:

Monday to Wednesday 7:30am to 4pm 
Thursday to Friday 7:30am to 6pm 

Saturday 8:30am to 1pm 

Closed Sundays & Public Holidays

Check our page "Holiday Trading Hours" for opening hours during holiday periods.

What if I want to return an item?

Our hope is that you never need to use this policy, but we know that we make mistakes too.  If you are unhappy with any of our products for any reason, simply return the original to us and tell us whats wrong, we'll give you a consultation with one of our bakers. They'll find out exactly what has occured, so it doesn't happen again!

We will happily replace the item or return your money if a replacement is not possible or unwanted.  It's that simple. No fine print. We want to do everything we can to make the situation right.

What if I need to cancel my item?
For cancellations on any order, we require at least 24 hours* notice prior to the pick up or delivery date. Cancellations made after this will be given a store credit to use on your next order.
For all refunds, you will need to visit our retail store with your receipt. For refunds on a credit card,  please bring proof of ID and the physical credit card.
*Custom cake orders and all wedding cake orders must be cancelled 7 days prior to the date of your event. A $50 cancellation fee applies to any cancellations made less than 7 days.
 
How do I keep it fresh?

Jillian's Cakery can provide "best served" advice before you leave the shop. 

Cold cake can taste stale. Generally speaking (and depending on the type of item) cake tastes the best when its at room temperature.  This can be accomplished by removing it from the refrigerator at least one to two hours prior to serving. 

If you have leftover cake and want to keep it for a longer time you can freeze it after tightly wrapping in plastic and covering in an airtight container for up to three weeks. However if you expect to eat it within a few days, simply keep the cake in an airtight container in the fridge.

Can you accommodate my dietary concerns?
In most cases, yes. Drop us a line and let us know exactly what they are. We'll be happy to consult with you on any of your dietary concerns. We offer gluten free, dairy free and vegan choices.                                                                                        
How  much cake should I order?
As a guide, our standard 3-layer cake will be enough to give 30 guests a small tea sized serving to have with coffee. If you plan to serve the cake for dessert then the same size cake would enable you to serve 16 to 20 guests. Check out our serving guide to provide more details.    
                                                                                         
What types of payments do you accept?
Payment can be made by credit card, cash, cheque,  direct deposit to Jillian's Cakery bank account or PayPal. If you are ordering a specialty cake, then a 50% deposit of the agreed price will be due before commencing the cake and final payment must be made 7 days prior to your event.