Our hope is that you never need to use this policy, but we know that we make mistakes too. If you are unhappy with any of our products for any reason, simply return the original to us and tell us what's wrong, we'll give you a consultation with one of our bakers. They'll find out exactly what has occurred, so it doesn't happen again! We will happily replace the item or return your money if a replacement is not possible or unwanted. It's that simple. No fine print. We want to do everything we can to make the situation right.